Privacy Policy

1. Information We Collect

("Company," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, booking platform, and transportation services.

1.1 Personal Information

When you make a reservation or interact with our services, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing and mailing address
• Payment information (credit card number, expiration date, billing address)

1.2 Booking Details

To provide our transportation services, we collect trip-specific information including:

• Pickup and drop-off locations
• Date and time of service
• Number of passengers
• Vehicle preferences
• Flight information for airport transfers
• Special requests or instructions

1.3 Usage Data

When you visit our website, we may automatically collect certain technical information, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search engine
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

2.1 Booking & Service Processing

We use your personal and booking information primarily to:

• Process and confirm reservations
• Assign chauffeurs and vehicles to your trip
• Process payments and issue receipts
• Provide real-time trip updates and notifications
• Coordinate airport pickups using flight tracking data

2.2 Communication

We may use your contact information to:

• Send booking confirmations and trip reminders
• Provide customer support and respond to inquiries
• Send invoices and payment receipts
• Notify you of changes to your reservation or our services
• Send promotional offers and company updates (with your consent)

You may opt out of promotional communications at any time by using the unsubscribe link in our emails or by contacting us directly.

2.3 Service Improvement

We analyze usage data and client feedback to improve our services, including optimizing our website experience, enhancing our fleet, refining our routing, and training our staff to better serve you.

3. Information Sharing

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business. These providers include:

• Payment processors for secure transaction handling
• Email service providers for booking confirmations and communications
• Analytics providers to help us understand website usage
• Cloud hosting providers for data storage

All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information when required to do so by law or in response to valid legal processes, including:

• Court orders or subpoenas
• Government or regulatory agency requests
• Law enforcement investigations
• Protection of our legal rights or property
• Prevention of fraud or illegal activity

3.3 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used exclusively to provide and improve our services.

4. Data Security

4.1 Encryption

All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS encryption. Payment information is processed through PCI-DSS compliant payment processors and is never stored on our servers in plain text.

4.2 Secure Storage

Personal information is stored on secure servers with restricted access. We implement the following safeguards:

• Firewalls and intrusion detection systems
• Role-based access controls for employee data access
• Regular security assessments and vulnerability testing
• Encrypted database storage for sensitive information
• Routine data backups with secure off-site storage

While we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

5. Cookies & Tracking

5.1 Website Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize returning visitors and remember preferences. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly, including session management and booking functionality
• Functional Cookies: Remember your preferences such as language selection and display settings
• Performance Cookies: Collect anonymous data about how visitors use our website to help us improve performance

5.2 Analytics

We may use third-party analytics tools (such as Google Analytics) to understand how visitors interact with our website. These tools collect information anonymously and report trends without identifying individual visitors. Analytics data helps us improve site navigation, content, and overall user experience.

5.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the ability to make reservations online. Most browsers allow you to view, delete, and block cookies from specific or all websites.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

6.1 Access

You have the right to request a copy of the personal information we hold about you. We will provide this information within a reasonable timeframe upon verification of your identity.

6.2 Correction

If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain information directly through your account settings.

6.3 Deletion

You have the right to request the deletion of your personal data, subject to certain exceptions. We may retain data as necessary for legal compliance, dispute resolution, or enforcement of our agreements. Requests for deletion can be made by contacting us using the information provided below.

6.4 Opt-Out

You may opt out of receiving promotional communications from us at any time. Please note that even after opting out, you will continue to receive transactional messages related to your bookings and account.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Booking records: Retained for a minimum of 3 years for tax, accounting, and dispute resolution purposes
• Payment information: Processed by third-party payment providers; we do not store full payment details after transaction completion
• Account information: Retained for the duration of your account activity, plus a reasonable period after the last interaction
• Website usage data: Anonymized analytics data may be retained indefinitely for trend analysis
• Communication records: Customer support interactions are retained for up to 2 years

Upon expiration of the retention period, personal data is securely deleted or anonymized so that it can no longer be associated with you.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When changes are made, we will update the "Last updated" date at the top of this page. Material changes may be communicated via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this Policy constitutes your acceptance of the updated terms.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company:
• Address: 2575 Delk Rd Suite 1150-C, Marietta,Atlanta GA 30067, United States
• Phone: +1 404 382 0131
• Email: sale@eazylimo.com

We will respond to all privacy-related inquiries within a reasonable timeframe. Thank you for trusting with your personal information.